Unemployment Claims Consultant

Unemployment Claims Consultant

Innovative and fast growing PEO seeks an experienced Unemployment Claims Consultant to join our dynamic team in our Hollywood, Florida office.  The position will be responsible for managing all aspects of Engage PEO’s unemployment claims process and liaising between its clients and state unemployment agencies.


Responsibilities Include:

  • Liaison between clients and state unemployment agencies during the unemployment claims process
  • Collect and evaluate employee separation information
  • Timely review, investigate and respond to unemployment claims
  • Prepare and represent the company and its clients in unemployment claims hearings and appeals
  • Compile, organize and track unemployment claims data
  • Create executive summary reports and presentations
  • Review, reconcile and appeal erroneous unemployment charges
  • Consult clients in HR and unemployment best practices
  • Assist clients complete state power of attorney forms
  • Assist with client trainings  
  • Monitor and educate clients on changes in the law regarding unemployment taxes
  • Flexible schedule/hours required


Required Skills/Experience:

  • Spanish fluency a plus
  • Davison/HRP software experience preferred
  • Minimum of 3 years’ experience in unemployment claims management
  • Knowledge of human resource best practices  
  • Outstanding customer service
  • Strong analytical, verbal and written communication skills
  • Excellent problem-solving, interpersonal and organizational skills
  • Strong ability to multi-task large volumes of claims and meet deadlines
  • Must be a self starter and able to work independently
  • Dependable and hard working
  • Strong computer skills in Microsoft Office products

 Excellent benefits and competitive salary.

To apply, please email cover letter and resume to contact@engagepeo.com.