Blog Articles

AI in HR

When It Helps, When It Hurts, and Why Human Judgment Still Matters

AI is showing up in every part of HR. It can speed up tasks and support busy teams. It can also create bias, miss context, and expose employers to risk if managers rely on it without oversight.

In this episode of the HR Works Podcast, Vanessa Matsis-McCready, Engage PEO’s VP of HR Services and Associate General Counsel, explains where AI supports HR work and where it can fail employers. Vanessa and her team guide companies through these issues every day. Her perspective is grounded in real cases, real clients, and real risk.

You’ll hear:

  • When AI improves efficiency
  • Where algorithms introduce unintended bias
  • Why some decisions require an experienced HR professional
  • How to help managers understand the limits
  • Steps employers should take before adopting new tools

Watch/Listen to the episode.

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If you lead HR or advise clients on compliance and risk, this conversation offers clear, practical direction on the role AI should play in HR.