Careers

Recognized on the Inc.5000 list of fastest growing companies in the U.S. – two years in a row - Engage PEO is an innovative, national Professional Employer Organization (PEO). We are seeking an experienced Account Manager to join our dynamic team in the greater Atlanta area. 

The role of the Account Manager is to support multiple clients within their region in the co-employment relationship to grow client loyalty through the engagement and use of all Engage's HR products and services. The Account Manager will work collaboratively with all cross functional departments to ensure prompt resolution to their clients’ product and service inquiries. This position plays a critical role in establishing client relationships and client retention thus requiring the ability to manage multiple priorities, communicate effectively with a client centric focus, develop effective solutions and closely monitor open projects to closure. This role will partner with our Sales organization and participate in prospecting meetings, establishing client relationships from the initial contact.

The majority of work is performed in a remote home office environment. Attendance at meetings is required. Regular regional travel is required to meet client satisfaction levels, overnight travel is approximately 10%.

Contributions and Essential Functions:

This is a position requires solid business acumen, and a combination of  strong communication, problem-solving and negotiation skills. Must have the ability to drive results and demonstrate expertise in building and managing relationships, strong analytical skills including ability to leverage financial models and information. This individual should be comfortable in a fast paced and high-pressure environment.

The major business contributions of the Account Manager to Engage are:

  • Establish mutually productive relationships with their client base as measured by client retention and product penetration.
  • Coordinate timely resolution to client inquiries by working closely with internal department teams, ensuring service level agreements are met and client satisfaction is achieved.
  • Conduct client on site visits to evaluate client relationship to ensure maximum usage of the PEO service model. This includes offering customized solutions to improve the clients’ work place efficiencies as well as ensuring compliance with Federal and State employer requirements.

Essential Functions: (Percentage of time spent on each task in parentheses)

Client Relationship Management (75%)

  • As the Client's point of contact, recommend strategic Engage products and services, offering customized solutions to improve the Client's workplace efficiencies.
  • Work closely with internal department teams to assess and orchestrate the resolution of client service issues on a daily basis.
  • Monitor operational deliverables based on negotiated timelines, ensuring satisfaction of client expectations.
  • Conduct evaluation of client HR and payroll processes and programs to ensure maximum services delivery and client engagement.
  • Travel to client locations to identify additional value added Engage services and products and follow through to ensure deployment.
  • Provide support to Engage Sales Professionals during prospect introductions to Engage services on an as needed basis

HR Service Delivery – (15%)

  • Proactively identifies clients’ needs through meetings and assessments and recommends and implements HR products, services, and best practices to increase client engagement and retention with Engage
  •  Work with the HR Consultants to ensure a high level of client organizational effectiveness
  • Partners with Engage benefits department in support of annual open enrollment. Consults with clients on benefit offerings and contribution strategies to facilitate decision making. Keep client informed on the process, deadlines, etc. Provides necessary support to clients on communication strategies to employees, facilitating meetings, etc.

Supporting Sales – (10%)

  • Partners with Sales Consultants on prospect meetings, representing service and HR solutions.
  • Proactively communicates with Sales on new products and services and provides training as necessary.
  • Collaborates with Sales Consultants to resolve any concerns as needed.

Required Knowledge, Skills and Experience

• Strong knowledge of PEO, Work comp, HR, and payroll
• Advanced skills in Microsoft Office (i.e. Word, Excel, PowerPoint, Access, etc.) required
• Advanced skills in HR Program Software and HRIS Systems preferred
• Excellent Organizational Skills with a focus on time management
• Ability to multi-task
• Bilingual required for certain markets
• 3+ years strong HR experience required
• 5+ years’ experience in an HR/account management role working in a high pressure and fast paced environment preferred
• Bilingual English/Spanish a plus

Education and Experience:

  • Bachelor’s degree from an accredited college or university preferred.

We offer a competitive salary and comprehensive benefits package

To apply, please email cover letter and resume to contact@engagepeo.com

 

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