Customer Survey Demonstrates Vital Role HR Partners Play in Navigating Complex Healthcare and Legal Waters
Engage PEO gets near-perfect marks for service
Fort Lauderdale, Fla. – Aug. 12, 2014 – As 2015 approaches, employers remain concerned about upcoming Affordable Care Act deadlines and other dynamic regulatory requirements. According to the feedback received from Engage PEO’s annual customer satisfaction survey, these deadlines and compliance questions have made business owners more reliant on partners with benefits and legal expertise to help navigate the way. Clients of the leading professional employer organization, Engage, revealed they were highly satisfied with the services provided including: accuracy and access to information, response timeliness, HR compliance counseling, client service, and benefits offerings.
The results of the survey were outstanding. The average score as to overall customer satisfaction was 9.3 out of 10. In response to the key question of whether clients would recommend Engage PEO to their friends and family, the average score was 9.09 out of 10.
“We are always striving to achieve the highest quality of service, and are gratified that our customers feel we are serving their needs,” said Jay Starkman, CEO of Engage PEO. “At Engage, client satisfaction is measured by how far we exceed the client’s expectations; we encourage our clients to expect more and won’t rest until we get perfect scores. One aspect that sets Engage apart from the rest is the fact that every field-based HR professional is also a licensed employment lawyer – providing an extra level of expertise for our clients. The recent survey results demonstrate that these commitments and differentiators are highly appreciated.”
With ACA mandates changing sometimes on a weekly basis, Engage PEO provides its clients with expert guidance as-it-happens. The appreciation was echoed in the survey responses:
- “The principal contributing factor in our score is Engage’s excellent customer focus and responsiveness, both to our company and our employees.”
- “We like the fact that we can have Engage for all our HR solutions, everything in one place.”
- “Strong customer service, responsiveness, high quality attorney support.”
Customer service metrics that mattered most to customers were:
- Quality of work
- All HR solutions in one place
- Customer focus
Engage’s ‘Expect More’ philosophy includes investments made in all aspects of service delivery: technology, state-of-the-art information center, products, A-rated carriers, leadership and people.
About Engage PEO
Engage PEO delivers comprehensive HR solutions to small and mid-sized businesses, sharpening their competitive advantage. Comprised of the industry’s most respected veteran professional employer organization executives, certified HR professionals and attorneys, Engage PEO provides hands-on, expert HR services and counsel to help clients minimize cost and maximize efficiency for stronger business performance. The company’s superior service offering includes a full range of health and worker’s compensation insurance products, payroll technology and tax administration, risk management services and best-of-breed technology as part of an extensive suite of HR services. For more information visit www.EngagePEO.com